Shipping policy

We want receiving your Golden House order to feel just as considered as choosing it.

Order Processing

Orders are carefully prepared and packed before leaving Golden House. Please allow [1–3 business days] for your order to be processed.

During launches, promotions, holidays, or other busy periods, processing may take a little longer.

Once your order has been dispatched, you’ll receive a shipping confirmation email with tracking details where available.

Shipping Options

We offer delivery across [Canada / applicable regions] using trusted shipping partners.

Available shipping methods, estimated delivery times, and costs will be displayed at checkout based on your location and order.

Standard Shipping

Estimated delivery: [X–X business days]

Express Shipping

Estimated delivery: [X–X business days]

Please note that delivery estimates begin once your order has been dispatched and may vary depending on your location.

Free Shipping

Enjoy complimentary standard shipping on orders over $150.

Any applicable shipping discount will be automatically reflected at checkout.

Tracking Your Order

Once your order is on its way, we’ll send you an email containing your tracking information.

Please allow a short period for the courier’s tracking system to update after receiving your confirmation.

Local Pickup

If local pickup is available, you’ll see the option at checkout.

We’ll send you a confirmation as soon as your order is ready to collect. Please wait until you receive this notification before visiting the store.

Delivery Delays

While we do our best to ensure your order arrives on time, occasional delays caused by couriers, weather, holidays, or circumstances outside our control may occur.

If your order appears significantly delayed, please contact us and we’ll be happy to help.

Incorrect or Incomplete Addresses

Please carefully check your delivery information before completing your order.

Golden House cannot guarantee changes once an order has been processed or dispatched. Additional shipping charges may apply if an order needs to be resent because of an incorrect or incomplete address.

Lost or Damaged Packages

If your order arrives damaged, or you believe your package has been lost in transit, please contact us at [email address] with your order number and relevant details.

We’ll review the situation and help determine the appropriate next steps.

Need Help?

Have a question about your delivery?

Our team is here to help.

Email: [email address]
Visit: Golden House, [store address]
Contact Us →