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Orders & Payments
How can I place an order?
Simply browse our collections, select your preferred item and any available options, then add it to your cart. Once you're ready, proceed to checkout and follow the steps to complete your purchase.
What payment methods do you accept?
We accept the payment methods displayed at checkout. Available options may vary depending on your location and device.
Can I change or cancel my order?
If you need to make a change, please contact us as soon as possible after placing your order. We’ll do our best to accommodate your request, but once an order has been processed or shipped, changes may no longer be possible.
I haven’t received an order confirmation. What should I do?
Please check your spam or junk folder first. If you still can’t find your confirmation email, contact us with the name and email address used at checkout and we’ll be happy to assist.
Shipping & Delivery
Where do you ship?
We currently ship to the destinations available during checkout. Enter your shipping address at checkout to view the delivery options available for your location.
How much does shipping cost?
Shipping rates are calculated at checkout based on your order and delivery location.
Do you offer free shipping?
Yes. We offer complimentary shipping on qualifying orders over $150.
How long will it take to receive my order?
Delivery times depend on your location and the shipping method selected at checkout. Once your order has shipped, you’ll receive tracking information so you can follow its journey.
How can I track my order?
Once your order has been dispatched, we’ll send you a shipping confirmation email containing your tracking details.
What if my package is delayed?
Carrier delays can occasionally occur. If your tracking information has not updated for an extended period or you believe there may be an issue with your delivery, please contact us and we’ll help investigate.
Returns & Exchanges
What is your return policy?
We want you to feel confident shopping with Golden House. Eligible items may be returned within 14 days of delivery, provided they are unused, unworn and returned in their original condition with all tags and packaging intact.
How do I start a return?
Please contact our team with your order number and the item you would like to return. We’ll provide the next steps and any applicable return instructions.
Can I exchange an item?
If you would like a different size, style or item, please contact us. Exchanges are subject to product availability.
Can sale items be returned?
Certain discounted, final-sale or promotional items may not be eligible for return. Any exclusions will be clearly stated on the product page or at the time of purchase.
When will I receive my refund?
Once your return has been received and approved, your refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.
Products & Brands
What kind of products does Golden House carry?
Golden House brings together a thoughtfully curated mix of fashion, accessories, home, wellness and gifts, chosen to make
the good stuff feel a little more beautiful.
Which brands do you carry?
Our collection includes a growing mix of established and emerging brands, including names such as Beach Riot, Schutz and The Laundry Room, alongside other carefully selected pieces that fit the Golden House world.
Are your collections available in limited quantities?
Many of our pieces are curated in limited quantities, so availability may change quickly. If you see something you love, we recommend purchasing while it’s available.
How can I find sizing information?
When applicable, sizing information will be included on the individual product page. If you need additional help choosing the right size, please contact us before ordering.
Will sold-out products be restocked?
Some pieces may return, while others are available only for a limited time. Restock availability depends on the brand and product.
Gifting
Do you offer gift wrapping?
Gift-wrapping availability may vary by item. If available, you’ll see the option during your shopping or checkout experience.
Can I send an order directly as a gift?
Yes. Simply enter the recipient’s address as the shipping address during checkout.
Do you offer gift cards?
Gift card availability will be shown on our website when available. Please check our gift collection or contact us for assistance.
Customer Support
When should I contact you about an order?
For the fastest assistance, please include your order number, full name and email address when contacting us about an existing purchase.
What if my order arrives damaged or incorrect?
Please contact us as soon as possible and include your order number along with clear photos of the item and packaging. We’ll review the issue and help arrange the appropriate solution.
